We offer a tutor replacement guarantee. If after the trial session or early sessions the fit isn't right — personality, teaching pace, or communication style — we rematch your child at no cost and no delay.
Yes. We ask for at least 24 hours notice to reschedule. Sessions rescheduled with less than 24 hours notice may not be recoverable within the same billing month, depending on tutor availability.
For IGCSE and IB, we recommend starting at least 3–4 months before the exam window. For SAT, our 7-Week Intensive starts 7 weeks before the test date. The earlier the start, the more time to build technique — not just cover content.
Zoom or Google Meet — whichever your family prefers. Sessions work on any device: laptop, tablet, or iPad. No special software needed beyond a browser. We recommend a stable internet connection and a quiet space.
Yes. MEV sessions are fully online and available to students in any country. We currently serve families in Indonesia, Malaysia, Singapore, Australia, the UK, and beyond. Time zones are coordinated at booking.
Sessions are 1-on-1 between the tutor and student. Parents are welcome to observe the trial session. For ongoing sessions, we recommend students engage independently — the lesson report keeps parents fully informed after every session.